ISO Customer Service: How ISO 9001 Improves Business Processes In 2012, the NSW Government demonstrated its dedication to customer service. They appointed Australia's first Customer Service Commissioner. The goal was to foster a culture where customer service is highly valued. They also wanted it to be one of the legislated
The Top 6 Reasons Our Clients Choose Us There are SIX major reasons why our clients choose to come on board with us:Relationship-first mindsetFrom the time we opened our doors for business, we have adopted an unwavering 'relationship-first' and ‘business-second’ mindset. This steadfast resolve has seen us form deep and
HOW BUSINESSES ARE SURGING THROUGH THIS CRISIS These have been tough times for most businesses with COVID-19 impacting industries globally.A lot of our clients, however, are surging on, because they invested in the right initiatives and prepared for the worst much before it got to that point.We are proud to
An Overview of the ISO 45001 Certification Process ISO 45001 certification is essential to promote a healthy and safe workplace for employees. Let us simplify the certification process for you below.Here is a complete overview of the ISO 45001 certification process:ISO 45001 OverviewISO 45001 is the international standard for the
THE ROAD TO ISO CERTIFICATION AFFECTS EMPLOYEES Once an organisation pursues ISO certification, its management team must plan and anticipate changes in a sequence of stages. Employees are unable to process changes all at once, and they need time to adjust their attitudes. The management team must consider the impact
ISO 9001:2015 CHANGES TO BE AWARE OF In 2015, ISO revised the 9001 quality management systems and 14001 Environmental Management Systems. Significant changes were made and now it’s important to know how it will impact various organisations – particularly those who already hold the 9001:2008 certification and 14001:2004. Organisations throughout Australia are already working on making
THIRD PARTY CERTIFICATION: IS THERE ANY DIFFERENCE AMONGST CERTIFICATION BODIES? When you get your ISO certification, there are a number of certification bodies you can get from. Many people wrongly assume that a certification from a larger certification body has more value. However, this is a myth. The reality is
THE BENEFITS OF ISO 9001: WHAT IS PROCESS-BASED THINKING? If your goal is building an organisation with prospects for long-term success, then you can look at what makes it sustainable. One approach is to focus on quality across the organisation. Sometimes, business leaders find it helpful to go through a
HOW TO SELECT AN ISO CONSULTANT There are a few situations in which a company could benefit from hiring an ISO or quality management consultant such as expanding the scope of an existing ISO certification, improving your functional performance within the current QMS through additional training, resources, and education, and finally
ISO 9001 2015 RISK BASED THINKING While ISO 2008 required a documented procedure of preventative action to be implemented when appropriate after the corrective measures had been taken, the approach was a reactive response to an adverse event or non-conformity. In ISO 9001 2015, the notion of preventative action has