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ISO 9001 Quality Management System (QMS)

ISO 9001 Quality Management System

What is ISO 9001 QMS?

ISO 9001: 2015 is an international standard, designed to help you develop a system to manage an organisation’s performance and business direction using a process based approach.

 

ISO 9001 has been adopted by more than a million organisations worldwide. Holding an ISO 9001 certification demonstrates to your customers that your organisation is committed to consistently delivering quality outcomes across all aspects of your business. ISO 9001 certified organisations come from a variety of industries and of varying sizes – from small businesses to multi nationals with large workforces.

International Organisation for
Standardization (ISO):

  • A non-governmental organization (NGO) established in 1947, based in Geneva, Switzerland
  • Has a membership of over 160 national standards institutes from countries in all regions of the world
  • Is the world’s largest developer of voluntary International Standards, based on global and market relevance

The ISO 9001 standard has been established to help businesses small and large meet and exceed their customer expectations!

Sustainable Certification™ is headquartered in Melbourne, offering ISO 9001 certification services across Australia and other countries. We have a number of experienced auditors in a variety of industries to help you with ISO 9001 and other certification needs! Show the world that you care about customer satisfaction with an ISO 9001 certification from Sustainable Certification™!

The ISO 9001:2015 version

The ISO 9001:2015 version consists of 10 clauses. Each section focuses on a different requirement

  • Clause 0-3 Scope
  • Clause 4: Context of the organisation
  • Clause 5: Leadership
  • Clause 6: Planning
  • Clause 7: Support
  • Clause 8: Operation
  • Clause 9: Performance Evaluation
  • Clause 10: Improvement

The ISO 9001 Benefits

Meet the demands of your customers

Meet the demands of your customers:

Customer satisfaction is ISO 9001’s primary purpose. The processes are developed to maintain or exceed customer satisfaction.

Identify and respond to business risks

Identify and respond to business risks:

Identify and mitigate risks before the become larger issues.

Decrease issues related to performance

Decrease issues related to performance:

Since ISO improves overall quality, there are fewer damaged and non-functional products.

Higher customer retention

Higher customer retention:

Customers can be retained since they are satisfied due to products that deliver better performances.

Identify new opportunities

Identify new opportunities:

More efficient and effective business management systems will make the identification of opportunities easier and clearer.

Increase revenues

Increase revenues:

Compared to companies that are not certified, an ISO 9001 certified company earns greater revenues due to an increase in both production and efficiency.

Gain international recognition

Gain international recognition:

ISO 9001 is recognised as the global quality management standard

Checklist

Download the ISO 9001 pre-assessment checklist to ensure your organization meets key quality management standards.

Download

ISO Certification Process

Sustainable Certification™ seeks to make the certification process – and the rectification of any non-conformities – simple and affordable through our cutting-edge online portal. If you’re seeking certification as part of a tender process, you want to be able to focus your energy and your organisation’s resources on what’s important, so we strive to make your journey to your certification as streamlined as possible.

Application and Contract

  1. The client submits an application for certification.
  2. Sustainable Certification evaluates the application and presents a certification proposal.
  3. Upon agreement, the client accepts the proposal and returns it to Sustainable Certification.
  4. Audit dates are then scheduled.

Additionally, Sustainable Certification offers the option of conducting a Gap Analysis as part of the process.

Certification Audit/ Transfer

  1. Stage 1 Audit, the audit team will evaluate the documentation and readiness of the management system in preparation for the Stage 2 Audit.
  2. In Stage 2, known as the Certification Audit, the audit team will assess the actual implementation of the system and address any outstanding issues identified during Stage 1.
  3. Following a thorough review and a positive decision by the independent Sustainable Certification authority, the organization will be recommended for certification. Upon recommendation, a certificate will be issued.

Maintaining certification

  1. Every issued certificate is valid for a period of three years. Following certification, a scheduled audit program will be established to conduct regular audits throughout this three-year duration. These audits serve to ensure the company’s continuous adherence to the specified requirements of the standard. It is mandatory to conduct at least one surveillance audit per year.

Re-Certification

  1. The cycle begins again with a Surveillance Assessment following the Recertification assessment

How to get ISO 9001 Quality Management Certification?

  1. We suggest that you get a copy of  the standard ISO 9001 from  ISO store. Please follow the link. https://www.iso.org/store.html
  2. Follow the requirements of the standard in developing your management systems.  Once you have implemented the system effectively you should be ready.
  3. Briefly organisations need to ensure that senior management has a demonstrable commitment to the quality management system (through, for example, their active involvement and regular support of activities such as reviews) and is aware of its importance within the organisation’s environment.
  4. AS/NZS ISO 9001 requires organisations to have documented policies that define requirements such as how they will meet applicable legal and regulatory requirements related to products and/or services.
  5. In addition, businesses have a requirement to evaluate and define their context.
  6. A business is required to analyse the internal and external influences on their business and what impact those influences have on the overall QMS.
  7. AS/NZS ISO 9001 also requires organisations to provide evidence that their quality management system is effective.
  8. The standard suggests many ways in which this effectiveness can be demonstrated, for example through documented policies and procedures, results of internal audits, corrective actions taken, or customer satisfaction measures.

ISO 9001 Resources

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